Frequently Asked Questions
Everything you need to know about healthy beauty and your orders.
Are Physicians Formula products cruelty-free?
Yes, we are a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we ask others to test on our behalf.
Are your products safe for sensitive skin and eyes?
Absolutely. Our products are specifically formulated to be hypoallergenic, dermatologist-tested, and safe for sensitive skin. Our eye makeup is also ophthalmologist-tested.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return products purchased directly from our website within 30 days of receipt for a full refund.
Do your products contain parabens or harsh chemicals?
We prioritize 'Clean Beauty.' Many of our formulas are made without parabens, phthalates, and over 150+ known harsh ingredients to ensure the health of your skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal and Apple Pay.